state of emergency

Information on the measures taken to contain the spread of coronavirus infection COVID-19 in the Republic of Kazakhstan

The Government of Kazakhstan has declared a state of emergency to contain the coronavirus outbreak in view of the World Health Organization declaring COVID-19 a pandemic on 11 March 2020 and in the efforts to protect life and health of the citizens. The Decree of the President of the Republic of Kazakhstan No. 285 dated 15 March 2020 has introduced a state of emergency throughout the country starting from 08:00 a.m. on 16 March 2020 up to 07:00 a.m. on 15 April 2020.

The state of emergency in Kazakhstan has been extended until the end of April.  


The 24/7 coronavirus helpline of the National Center for Public Health of the Ministry of Health of the Republic of Kazakhstan: 1406, +7 7172 768 043.

Telegram bot “Coronavirus hotline” contains basic information about COVID-19 infection (information on the infection, transmission routes, symptoms, incubation period, how to protect yourself from infection, etc.). The bot is available in two languages: Russian and Kazakh.


The State Commission on ensuring the state of emergency under the President of the Republic of Kazakhstan introduced the quarantine regime and implementation of the large-scale sanitary and anti-epidemic measures in the cities of Nur-Sultan and Almaty starting from 19 March 2020. The measures impose restrictions on the movement of people as well as the entry / exit of vehicles within quarantine zones.

For more information on the quarantine regime, please visit the official website of the Government of the Republic of Kazakhstan.

Additional measures have been introduced in these two cities: the activities of various enterprises and organizations have been suspended from 12 am on March 30 to 5 April 2020.

From 30 March 2020, quarantine regime has been also introduced in Atyrau, Karaganda, Temirtau, Shakhtinsk, Saran and Abay.

From 31 March 2020, quarantine regime has been introduced in Akmola region.

Additional security measures will be introduced in Ust-Kamenogorsk and Semey from 00:00 on 2 April 2020:

- restrictions on entry and exit, 15 checkpoints are set

- restrictions on traffic movement in cities during daytime, prohibition of traffic movement at night, except for officials

From 6 April, movement of personal vehicles is limited - vehicles with car plate numbers ending with even numbers, including 0, will move on even calendar dates,  ending with odd numbers – on odd calendar dates 

From 6 April, movement of the population on the territory of Ust-Kamenogorsk and Semey is carried out only with permits

- activities of large retail facilities, except for food outlets, are being stopped

- activities of restaurants, cafes, canteens are switched to online delivery

- objects of the service sector are closed - beauty salons, massage centers, saunas; 

- people aged over 70, disabled people of groups 1, 2 will be provided with delivery of food and medicine;

Measures to protect public order have been strengthened. Ust-Kamenogorsk is divided into 200 squares, Semey – into 202. Uninterrupted operation of utilities and communications will be ensured.

From 12am on 3 April 2020 to 7am on 15 April 2020, quarantine regime and restrictive measures have been introduced in Mangystau region in order to protect life and health of citizens and prevent the spread of coronavirus infection (COVID-19).

Restrictive measures have been strengthened in Turkestan region until 17 April:  

Exit of citizens from houses is limited

Interregional, interdistrict, intercity passenger transportations are suspended

Suspended work of all bus stations

Public transport will operate from 06:00 a.m. to 08:00 p.m.

Opening hours of grocery stores and pharmacies - from 09:00 a.m. to 08:00 p.m., food markets - from 10:00 a.m. to 05:00 p.m.

All food service points will go online with orders from 08:00 a.m. to 8:00 p.m.

Operating hours of filling stations, second-tier banks, private notaries - from 10:00 a.m. to 04:00 p.m., and beauty salons, workshops and service stations are limited from 10:00 a.m. to 06:00 p.m.

All citizens are required to wear masks.

Queues of more than five people are not allowed in post offices, payment points and banks at a distance of 1.5 to 2 meters.


From 12:00 am on 4 April 2020, the following border crossing points will be temporarily closed:

  • border crossing points with the People's Republic of China:

Kolzhat Almaty region

Bakhty - East Kazakhstan Region

Maykapchagay - East Kazakhstan Region

  • border crossing points with the Russian Federation:

Kondybay - Kostanay region

Akbalshyk - Kostanay region

Kyzyl Zhar - North Kazakhstan Region

Naiza - Pavlodar region

Zhezkent - East Kazakhstan Region

Baytanat - East Kazakhstan Region

Koyanbai - East Kazakhstan Region

Horde - West Kazakhstan Region

Shagan - West Kazakhstan Region

Karashatau - Aktobe region

  • border crossing points with the Kyrgyz Republic:

Auhatti - Zhambyl region

Korday - Zhambyl region

Sypatay batyr - Zhambyl region

Sartobe - Zhambyl region

Kegen - Almaty Region

  • border crossing points with the Republic of Uzbekistan:

Tselinny - Turkestan region

Syrdarya - Turkestan region


The Ministry of Foreign Affairs of the Republic of Kazakhstan has been constantly taking measures to address the issues of domestic and foreign investors caused by the spread of coronavirus in the neighboring countries and globally.

Many countries have strengthened sanitary and epidemiological control measures at the checkpoints of state borders, railway stations and airports, while some of them have completely closed state borders. Nevertheless, despite the state of emergency, cargo transportation should be carried out in order to comply with the schedules of planned construction and installation as well as production activities of enterprises.

A hotline of the Ministry of Foreign Affairs of the Republic of Kazakhstan operating from 09 am to 06:30 pm: + 7 7172 720 046, + 7 7172 720 047, +7 7172 720 549.

Service support for investors as well as consultations on investment activities (visa, tax, customs issues, supply of raw materials, goods, equipment and components to the Republic of Kazakhstan, etc.) are provided 24/7 by KAZAKH INVEST call-center: +7 7172 620 620.

You can also submit a request for consultation using the online request form on .

You can find information on the Government support measures for foreign investors in the “Investor's Guide” section of the website. The section provides relevant information with the respective links to the official legal database. Additionally, KAZAKH INVEST experts are ready to provide you comprehensive advice on any issues.

For KAZAKH INVEST incoming correspondence, please call: +7 7172 620 627.


Detailed information on visa issuance and arriving to Kazakhstan is available on in the "Arriving to Kazakhstan" section.

A detailed consultation of a KAZAKH INVEST specialist on visa and migration issues can be obtained by calling: +7 7172 620 556.

During the state of emergency, foreigners will not incur administrative liabilities for violation of the period of stay and untimely departure from the Republic of Kazakhstan.


The state of emergency does not impose any restrictions on freight transportations. However, the sanitary-epidemiological regime has been strengthened at the border-crossing checkpoints, railway stations and airports.

For any questions about freight transportation during the state of emergency, please contact call center of KTZ - Freight Transportation JSC: +7 7172 603 030.


If you require emergency services, you can report a problem by contacting the following numbers:

  • fire service - 101
  • police - 102
  • ambulance - 103
  • gas network emergency service - 104
  • emergency response service - 112
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